I can tell you about Emma Parker & Co. in just a few words....we are 100% human. Jewelry is my passion. I started Emma Parker & Co. because I loved working with amazing people, who are going through an amazing time in their lives. They are celebrating love, joy, family, companionship, and they are expressing those feelings and emotions with the beautiful gift of jewelry.
This is the reason that I love this field, and it defines everything we do here at Emma Parker & Co....why we are so particular about quality, or why we always strive to give the very best that is in us.
You see, at the end of the day, all of us here are human. We live, love, laugh, cry, work, and play. In our lives, we want to be treated with dignity and respect, so we think that you probably feel the same way, and that is how we strive to work with each person that crosses our path, because at the end of the day, we are all human.
Our beliefs are the driving force behind everything we do and all that we are!
The things that define Emma Parker & Co. are our honesty and our service. It is easy to say that we are honest, everyone says that; however for us, honesty is not just a policy, it comes from a deep and abiding personal faith.
Our approach to honesty is best summed up this way…
“The LORD detests dishonest scales, but accurate weights find favor with him.” – Proverbs 11:11
It is by being grounded in our faith, that we keep the members of our team in check, and always ensure that the most honest information is going out to our customers, even if it might hurt our sales. It is this commitment to unwavering honesty that separates us from the rest of the industry.
Our approach to customer service is one of the most important attributes of Emma Parker & Co.
“‘You shall love the LORD your God with all your heart, with all your soul, with all your strength, and with all your mind,’ and ‘your neighbor as yourself.’” – Luke 10:27
Everyday we get phone calls and emails from lots of people. For us, each of you are our neighbors. Our approach to customer service is simply this; we strive to put ourselves in your shoes, to see each question, each issue, each discussion from your perspective, and then to treat you as if we were in your position.
At Emma Parker & Co., we have no fancy sales training courses for our employees. We don’t discuss tactics to “close sales” or “prompt decisions” we don’t believe in that. Instead each team-member is instructed and reminded over and over to treat every customer exactly how they would want to be treated in the same situation.
To us, customers are not numbers, they are people. Every person has a name, a story, and a unique set of desires for the jewelry they would like to buy, and we want to hear your story, and help you write the best possible ending to your story. We consider it an honor to play a small part in the great events of your life.