All Private Stock Diamonds include the following policies:
- 30 day return policy - If for any reason, if you are not satisfied with your diamond, you may return the diamond to Emma Parker for a full refund, less the cost of original shipping, within 30 days of receiving the diamond. The diamond must be in its original condition, and accompanied by all lab grading reports that were originally sent with the diamond. The cost of any unreturned lab reports will be debited from the return amount.
- Buy Back - If at any time after the One Year Bond on the purchased diamond has expired, you would like to sell the diamond back to Emma Parker, you may do so for 75% of the original purchase price of the diamond, less original shipping and any tax paid at the time of purchase. The diamond must be in its original condition, and accompanied by all lab grading reports that were originally sent with the diamond. The cost of any unreturned lab reports will be debited from the return amount. Please allow up to 60 days for the transaction to be processed.
- Trade Up - If at any time after the purchase, you would like to trade up the diamond for another, you may do so for a diamond of $500 greater in value. The diamond must be in its original condition, and accompanied by all lab grading reports that were originally sent with the diamond. The cost of any unreturned lab reports will be debited from the trade up credit. PLEASE NOTE: Any Trade Up within the first year will void the One Year Bond policy.
All Hearts & Arrows Diamonds include the following policies:
- 30 day return policy - If for any reason, if you are not satisfied with your diamond, you may return the diamond to Emma Parker for a full refund, less the cost of original shipping, within 30 days of receiving the diamond. The diamond must be in its original condition, and accompanied by all lab grading reports that were originally sent with the diamond. The cost of any unreturned lab reports will be debited from the return amount.
- Buy Back - If at any time after the One Year Bond on the purchased diamond has expired, you would like to sell the diamond back to Emma Parker, you may do so for 75% of the original purchase price of the diamond, less original shipping and any tax paid at the time of purchase. The diamond must be in its original condition, and accompanied by all lab grading reports that were originally sent with the diamond. The cost of any unreturned lab reports will be debited from the return amount. Please allow up to 60 days for the transaction to be processed.
- Trade Up - If at any time after the purchase, you would like to trade up the diamond for another, you may do so for a diamond of $500 greater in value. The diamond must be in its original condition, and accompanied by all lab grading reports that were originally sent with the diamond. The cost of any unreturned lab reports will be debited from the return amount. PLEASE NOTE: Any Trade Up will void the One Year Bond policy.
All Traditional Diamonds include the following policies:
- 10 day return policy - If for any reason, if you are not satisfied with your diamond, you may return the diamond to Emma Parker for a full refund, less the cost of original shipping, within 10 days of receiving the diamond. The diamond must be in its original condition, and accompanied by all lab grading reports that were originally sent with the diamond. The cost of any unreturned lab reports will be debited from the return amount.
All settings are considered to be custom work and are not returnable.
Jewelry
All jewelry may be returned for a full refund, less original shipping, within 15 days of delivery. The jewelry must be in its original condition, and accompanied by all lab grading reports that were originally sent with the jewelry. The cost of any unreturned lab reports will be debited from the return amount.
Custom Jewelry
There are no returns on any custom jewelry. Custom jewelry is defined as jewelry that was designed specifically for the customer, or any jewelry that was purchased from stock then modified according to the customer's specifications.
Shipping
Shipping on any product is the responsibility of the purchaser unless otherwise noted. If you have any questions about shipping or shipping fees, please don't hesitate to contact us.
Pricing Errors
Emma Parker reserves the right not to honor any price on an item listed on its internet site. Although we work very hard to keep errors to a minimum, they do happen, and we are unable to honor mistaken prices. Thank you for your understanding.
Customer Identity and Address Verification
The customer is responsible for providing adequate proof of identity and address verification to Emma Parker. No product will be shipped if either is in question. We always strive to provide the very best service to our customers, however, Emma Parker will not act as an intermediary between the customer and the customer's card issuing bank. The customer is responsible for providing the correct information to the bank so that this information can be verified by Emma Parker prior to shipping the product. We strongly suggest that the customer speak with the bank who issued the credit card they are planning to use prior to making the purchase.
