On May 28, 2010, I surprised my fiancé with an engagement ring and proposal. As a business professional I never thought I would have the guts to buy an engagement ring online. Well friends, let me tell you, Emma Parker & Co. was terrific. I have walked into plenty of jewelry stores and to date have not received the costumer service I received with them. Timothy Andre, Emma Parker’s president, totally educated and made me aware of all aspects of the ring I was buying. I came to the table with some knowledge of style and the 4C’s but overall he made this process seamless. The engagement ring is absolutely beautiful and it was better than my fiancé thought it would be when she saw it online. It glistens, shines, and the diamonds are clearly defined. Buying from Emma Parker & Co. was a personal milestone and I am ecstatic because I made the right decision.
Tim worked with us (and I'm sure we were tough to work with) and we eventually decided on a 4 stone, designer wedding band, which the company doesn't normally carry. Tim was able to make a few phone calls and before we knew it, the ring was in our possession. My wife and I absolutely love the wedding band Tim had the designer mold and create for us. The personnel at Emma Parker & Co. were quite friendly and provided adequate and prompt service. This was my first purchase from Emma Parker & Co. but rest assured, we will be back for more. Thanks again Tim!
-Lee & Lisa
I can’t say enough positive things about my experience with Tim Andre and Emma Parker & Co. When looking for an anniversary ring, I knew I wanted a split shank, two-tone, diamond ring and looked at numerous jewelry stores, but just did not see what I was looking for. I actually googled the words “split-shank ring” online, and a couple split-shank designer rings popped up on Emma Parker & Co. website. I emailed and asked if they carried two-tone rings in the two designs I found I liked. Tim replied in less than 24 hours saying all of their rings could be made in two-tone by their ring designers.
Thus, the search began for the perfect ring for me! I am a very detailed person, who had a lot of questions, and Tim was there to reply to every one of them. He was so helpful to me and it was obvious his expertise in diamonds was extensive. He offered advice and suggestions that far outweighed any typical customer service, and never made me feel like my ideas were not worthy of discussion.
Within a couple weeks of very useful diamond ring discussion and tutorials through sometimes daily emails, I was finally ready to commit to a particular ring design. Tim found the “perfect” diamond for my ring, and even emailed me a picture of it. And so the production of my new anniversary ring began! Tim kept in touch, provided status on my ring, and even emailed this very “anxious” customer a few actual pictures of her ring before shipping it to me.
My ring is just what I envisioned! It is absolutely stunning! I can’t thank Tim and Emma Parker & Co enough for his patience, professionalism and outstanding customer service. Some people could not believe that I would make such an important and significant investment in something I had not seen, and through an online jewelry company. I could not be happier! Tim takes IMMENSE pride in providing exceptional jewelry to his customers and goes over and beyond to make sure everything is perfect. Tim is not just an excellent jeweler, but an awesome person and friend. A++ in my eyes! Thank you!
Tim and Emma Parker, & Co.,
What can I say about you and this company to express my sincerest and deepest gratitude? I think the best words would be, “She said yes, yes, yes!” My fiancé is in absolute love with her ring that I purchased from you and your company. Her co-workers and our family think it is the most beautiful set they have seen. I think it even overshadowed the fact that we were announcing our engagement…ha, ha, ha, just kidding! It was more than I could have ever hoped for in a wedding set.
For anyone considering purchasing a ring from Emma Parker, & Co., I must say you have made a wise decision that you will not regret. I had been searching for “the ring” for quite some time. I had gone to local jeweler after jeweler with no luck. I was told that they could probably make something like what I wanted but their pieces never caught my eye. Keep in mind that I was going by a tiny picture cut out of a magazine by my fiancé many months ago. I was losing hope so I turned to the internet to try and find the name for the style I wanted. Search after search, and I couldn’t find the answer so I switched tactics and went with princess-cut settings and within the search came Emma Parker, & Co. The site and the rings were beautiful and I immediately became reenergized. I looked through the settings and there it was in all its glory… “The ring”! I think I stared at it for at least an hour before trying to find out more information on it. But who buys something this important online from a company without seeing a physical representation of their work? I needed to know more…
When I first corresponded with Tim via the website chat option, I was amazed at how friendly he was. He was quick to respond and quick to e-mail larger pictures of the ring in question. He was so customer friendly that I even started to think there was going to be a catch after all; there are few companies that I have dealt with that exude such customer service. After chatting and seeing the pictures, I was hooked but I had to give it time and step away for fear of making an impulsive decision. Tim didn’t even try to stop me or press the issue like most stores had tried! You know the lines: “It may not be here tomorrow”, “Well the sale is only for today” or my personal favorite: “Well buy it and if she doesn’t like it, bring it back, and we’ll get her what she wants minus a small re-stocking fee”. Tim simply said, “Well take your time and when you’re ready, I’ll be here.” How refreshing! So I did what any one would do…I checked references!! LOL I had to know more about the company and if this was legitimate. Surely there was a catch! I read the reviews on the website but everyone knows you have to take those with a grain of salt. I even checked with a 3rd party who said they were the real thing! So after a week of contemplation, I went for it and I am happy to say this was the perfect decision.
I am a real customer who had doubts and tons of questions to which Tim answered all of them with a smile! He always went above and beyond. He is truly the heart of the company and made this experience so personal that I would venture to say I made a new friend. Through out the whole process, he kept me informed of where we were with the ring set. Thank you for your patience, Tim. In the end, Emma Parker & Co. made her dream wedding set come true. The ring was magnificent…so much more than I expected! I think I could go on and on about my experience but I wouldn’t want to spoil it for anyone else! This experience with Emma Parker made the proposal that much more special because I had everything I was searching for: my lovely fiancé and the perfect wedding set for her. Thank you a million times over and I wish you, your family, and Emma Parker continued happiness and success! Please feel free to use this letter (although lengthy) as a review of you and your company.
Richard and Lynnette
I recently saw a diamond ring mounting that I loved in a local chain jewelry store. When I asked if I could put my diamond into it the response was less than enthusiastic. I was told they would check and be in touch-all without taking my name or number. So I looked online for the same idea. I found it at Emma Parker & Co. I was surprised at the excellent level of customer service. The attitude was always positive, the automatic answer was never "No", as is the case with so many other companies. I couldn't believe the price. It was close to $1000 cheaper per piece than I had found for the same quality elsewhere. They were also really good at dealing with me through email. Most companies want to get you on the phone so they can give you the tough sell in person so to speak, but I didn't have time for that as my schedule keeps me away from the phone periodically. I don't think I ever had to wait for a response. I was really impressed with the whole transaction and would definitely shop here again.
I ordered a sapphire and diamond ring from Emma Parker & Co and was delighted when I opened the package. The high-quality ring and presentation are beautiful. They were able to have the ring engraved and rushed to me in time for our sister to receive her special present. Tim at Emma Parker kept in continuous contact with me updating me on the progress of the order. Quality, customer service and value all get an A+ from me. I also appreciate that Emma Parker gives a portion of their proceeds to organizations such as Compassion. Thank you Tim and everyone at Emma Parker for an all around wonderful experience!
Late one evening as I was searching the web for "something different" in pearl pendants, I happened upon Emma Parker. I was blown away by the fabulous Paspaley pearls! I studied each & every one in an attempt to decide which would be best suited for this gift. The next day, I called Tim and we decided on this amazing pendant. When I say, AMAZING - it is truly a thing of beauty.
The pendant just arrived and I really don't know how I'll part with it. I am so happy I found Emma Parker and Tim...the Paspaley pearl pendant is so much more stunning "in the flesh" and I know it will make the recipient very happy.
Thanks so much for your assistance and I will definitely be back for more.
Being that it was the first time I have ever purchased jewelry- it was one of the best experiences. I got an immediate response after I sent in my order. It was a five star service- which is very rare now days. Tim is a great asset to the company and he made everything run smoothly from the order entry to the delivery date. I searched for weeks and weeks to find the right ring and look for my fiancé and I finally found it with Emma Parker & Co. It exceeded my expectations and left me amazed from the first look. The ring will mean so much to a man who deserves it and who has support from a great company. I’d like to express my appreciation towards Tim for being available and willing to help me- even when I was freaking out over shipment, and also to the company. Emma Parker & Co. has exceptional service and truly priceless fine jewelry. Thank you!
"From my initial contact with Emma Parker Diamonds, Tim and his staff made my purchase of our engagement ring fantastically simple!
I sent an email to Emma Parker on a Sunday right around the Thanksgiving holiday. I received a detailed response in less than one day. Once Tim and I started corresponding the process was a breeze. He built the EXACT ring I wanted, and stayed within budget (I shopped around!).
I had our custom made ring in hand faster than I could've expected. In plenty of time for our December surprise engagement (she had NO idea!).
I have referred my brother to Tim. We will be buying our wedding bands from Emma Parker."
"I was totally surprised, I LOVE my ring, it is absolutely perfect! We had found the style that I just adored and the ring Tim made for us is exactly what I wanted. He got it just right. I am so pleased with our ring. We are Emma Parker Diamonds 'Customers for Life'. Thanks Tim!!!"
John and Casey
I want to thank you so much for everything! I received my bow earrings yesterday and I am absolutely impressed with the beauty and workmanship in them. The earrings, though I thought were beautiful in the picture, are prettier in person :). I am so pleased and happy with them. And I will let everyone know where I purchased them with pleasure.
Also, you have been just a delight to work with and your professionalism and thoughtfulness exceeds over customer expectations.
Again, thank you for everything as I deeply appreciate it.
Recently I ordered a pair of earrings from Emma Parker through their website. Within hours I received a personal reply. I found Tim Andre to be exceptionally knowledgeable and I was able to custom order exactly what I wanted. Tim's service was always prompt and courteous and our arrangements for the order were filled precisely as discussed. My earrings arrived yesterday and they are stunning. Paspaley pearls are every bit as beautiful as Tim described.
Without any reservation whatsoever, I recommend Emma Parker. I know that I won't hesitate to contact Tim again in the future for jewelry purchases.
Ordering jewelry from any vendor can be a daunting process to a neophyte like me. Tim's assistance and the documentation Emma Parker included with my necklace guaranteed a smooth purchase. Fortunately, the only uncontrolled variable left to me was keeping the secret from my wife while I waited for delivery.
Everything worked out great, she loves the necklace and your customer service is top notch.
Thanks again for your help, I will be sure to use you for the next jewelry purchase.
For our 25th wedding anniversary, my husband and I decided to replace our wedding rings. I had seen some split-shank rings that I liked, but nothing was quite right. I luckily stumbled upon Emma Parker & Co and found a ring that was almost perfect. It was designed to hold an emerald-cut diamond, and I wanted an asscher-cut diamond. I emailed Tim to see if anything could be done. Tim contacted me immediately, and we began working together to create the ring I had been searching for. I was delighted today when my ring arrived, and I saw it was even more beautiful that I had imagined it would be.
It can be frightening to make such and important purchase online, but frankly, I received more personal service at Emma Parker than I have ever gotten from any other jeweler. Thank you, Tim, for being so patient and kind in working to create the perfect ring for me!
It's so difficult to find diamond dealers that understand that the Beauty and value of a diamond lies not only within the typical '4 C's' but Within the sparkle and brilliance that it produces. You were truly a consultant during this process.
In addition, buying a diamond via the internet was an enormous hurdle for me. Your professionalism, references and product knowledge was more than enough to not only help me find the most sparkling stone, but at the right price.
PS - for all the diamond Gurus out there, Tim provides everything upon request. Asets, lightscopes, sarins, etc.
"I can not say enough to praise Dan and Emma Parker & Co. My finance proposed with a nice diamond and basic band so I can pick my own setting. I started my search since April 2012 and found Emma Parker & Co. I was so impressed with their unique designs and fair price for the settings. I started the contact with the company and Dan was my rep. I had tons of questions and requests and Dan answered them all and even showed me the pictures of my personalized designs. He was never pushy or trying to sell. Dan checked in periodically to see if I have any more questions or need more help. We finally decided to purchase the setting that caught my eye in the first place. We were very nervous about online shopping for such a big purchase to say the least. The setting arrived within 10 days. I couldn't believe my eye when I saw the setting:it is amazing, and it looks just like the picture on the website.
We tried three different jewelers to set the diamond onto the setting, and they all had trouble with it and wanted to charge me an arm and a leg. I told Dan about my frustration, and he convinced me to send the setting and the diamond to him. Dan and his jeweler set the diamond onto the setting with no problem at all and it was FREE and they covered the shipping as well. I got the finished product with very little time. I was so very pleased with the product and the service, and I will recommend them to all my friends.
I received tons of compliments about the ring so far and I can't wait to wear it with my wedding dress in May next year." - ElseiYeh
"My fiancé and I had a terrific experience with Emma Parker!! We were very apprehensive using a company we found 'online' to reset my diamond but Tim and Dan went above and beyond to make the experience as easy as possible. They were helpful every step of the way and were always happy to explain things and answer our questions, quickly, by email or phone. We felt very comfortable that we were working with a reputable company and were DELIGHTED with the results when my engagement ring and matching band were delivered. " - CariThompson
"Dan did a terrific job of helping me build the perfect engagement ring including special stones, specific cuts, quotes on different metals, making sure the checkout process went smoothly, and more. I received the ring in time for a vacation proposal, and now my fiance' couldn't be happier her platinum with sapphire side stones engagement ring, it is absolutely beautiful!
Emma Parker & Co. did a great job start to finish, I highly recommend." - Rich_L
"I contacted Emma Parker about a specific ring and needed it significantly faster than their website said they could have it by. The customer service was fantastic through the entire process and the ring was ready a day earlier than even the very rushed estimate they gave me. The ring looks great. I have no complaints with this company. I would recommend them to anyone. " - mswilliams23
"I am a researcher by nature. Everything worth doing or buying is done with a great deal of research on prices, satisfaction, reviews, quality, etc etc. I put a lot of research into finding a company to buy my engagement and wedding bands from. Since I already had my diamond I needed to find a company I could trust to sell me a quality setting without horrendously overpriced jewelry and who would be knowlageble and yet personable enough to really make me feel at ease and confldient in them and my purchase. I must have called Emma Parker a half dozen times prior to even placing my order just to ask questions as well as decide if they were the right company for the job. After all, this was going to be something I would have for the rest of our lives. And as always the staff was more than happy to personally answer any questions I had, if they didn't have the answer (which was a rare occasion) they got it and called me back. When I did finally place my order with Dan, both my husband and I felt confident in his and Emma Parker & Co's ability to help us materialize this ring which needed by our request specific prongs put on it. The ring came out BEAUTIFUL. The entire process, which can be so overwhelming and intimidating, we felt at ease and are SO glad we chose Emma Parker and Co for this important investment of ours, which now sits on my finger. Dan also was nice enough to work with the manufacturer to have my rings shipped to me overnight in time for Mother's Day, this is not standard of customer service, this is exceptional customer service that you would never get from a large scale competitor. Thank you so much staff, especially Dan! We are Emma Parker & Co customers for life." - Rdc914
"This past spring I began the lengthy process of purchasing an engagement ring. After reading all the articles and learning everything I could about diamonds, I chose to buy from Emma Parker & Co because of the beautiful collection of Gabriel Co rings they had in stock. Little did I know that when I started corresponding with Dan, I wouldn't just be buying the perfect ring, but I'd have the best customer service experience of my life.
Over a period of a couple weeks Dan and I spoke on the phone and exchanged dozens of emails. In every communication Dan was helpful, professional, and communicated clearly. At no point did I ever feel like I was a customer and he was a sales person. Rather, Dan presented himself as someone genuinely interested in helping me get exactly what I wanted.
Stu, the diamond buyer Dan worked with on my behalf, was also extremely helpful. Stu found a couple of diamonds to fit my needs, and was perfectly willing to start his search over when I changed my search parameters. He even went to see in person a couple of other diamonds I had found in my own independent research online.
At all times throughout the process Dan and Stu treated me as if I were purchasing a 5 carat stone! Their helpfulness and thoughtfulness will not be forgotten.
As for the ring, my fiancée absolutely loves it! She says it's the perfect ring she didn't even know existed! Everyone asks her if it's an antique or heirloom, which is exactly the look she wanted.
I am so thankful for Emma Parker & Co, and would give them the highest recommendation for anyone looking to buy an engagement ring!" - Benr89
"My fiance and I worked with Dan to find the perfect wedding bands for our upcoming marriage. My fiance wanted a tungsten carbide ring and Emma Parker had far better selection and prices than we found elsewhere. For my ring, Dan worked with me to find a ring with the exact dimensions that would match my engagement ring. Since we live in Seattle, Dan met us to show us samples, and helped identify rings that were not on the Emma Parker website that worked for us. I really liked the fact that we got the benefit of working with an online company (great prices), but still felt like we were working with a small business!" - qjillian
"Dan and Tim did a fantastic job putting together the most amazing wedding band set ever while I was deployed over seas. The constant communication and quick response to every email was the cornerstone of their professionalism and dedication to customer service. Thank you both for making my engagement and soon to be wedding amazing with the perfect rings to bond our commitment to each other. " - RonFripp
"I can't say enough good things about Emma Parker. Tim and Dan are top notch. I never felt pressured to purchase something from them. They honestly just wanted to help me find exactly what I wanted and have expert knowledge in their trade. I would recommend you read the articles Tim has written on diamonds as they are extremely knowledgable and helpful in choosing a diamond. I started emailing Dan and Tim on Jan. 17th, 2012 and just recently made my purchase (April 13th, 2012). That alone is something very rare to find in the jewelry industry. Anytime you go into a brick and mortar store they are going to show you substandard stones for retail prices and try to sell you the whole time. I hope they can help you like they helped me." - JFranchise
"WOW! What a great experience we had with Emma Parker. My (now, thanks to EP :)) fiancé purchased my engagement ring online from Emma Parker. Like most, he was a little leary of ordering jewelry online. When he finally proposed and I saw the ring I was stunned! It was the MOST beautiful ring I've ever seen! Very nice quality, and definitely unique. I can't go anywhere without receiving compliments on it. We set a date, and it was time to order the matching wedding band. I couldn't find the WB anywhere on Emma Parker's site. I was able to find it on another site. I (thankfully) emailed Tim, and although he was on vacation, he not only found the band for me, but he also discounted it, and it wound up costing less than at the other site. The wedding band arrived today, and it is just perfect! I'm so glad we found Emma Parker... We will be lifelong customers. They actually have made shopping for jewelry an enjoyable experience, rather than the usual stressed out, high pressure, feel like you got ripped off experience (you know... Like at the mall shops).
Thank you Tim & staff! (if only you planned weddings too!)" - Chris-Jenny-6-..
"Great customer service, awesome product!
We were so glad we found Emma Parker. We were able to send several pictures of rings that we liked and combine features of both to make our perfect custom ring. Wonderful experience!" - chaselton
"I have ordered 2 separate times now from emma parker & co, and I can honestly say that I have been 100% satisfied every time. Tim went above and beyond to ensure that I recieved exactly what I wanted at a great price and in a timely manner. I definitely recommend this company for your jewelry needs!" - tyke84
"I've never bought jewelry for either myself or another person in my entire life, so when I had to buy an engagement ring for my girlfriend (now soon to be wife) I was a little bit worried. And since I had to buy the ring online because I was temporarily out of country, the fears of criminally high prices, cheap quality products and the possibility of being conned into buying something and never actually seeing the merchandise at all were, as far as I was concerned, all possibilities since I was buying over the internet. I spent many weeks scouring the internet for not only a company that had beautiful rings, but a company that I felt safe buying from. My search ended when I found Emma Parker & Co, and specifically when Tim responded to my e-mail enquiring about a specific ring within 5 minutes of me sending it. I had no idea that I could ever feel as safe as I did making as huge a purchase as an engagement ring as I did, not to mention with the ease and professionalism in which it was conducted. I am still amazed at what an incredible experience I had working with Tim and his team. I know for a fact that I will be coming straight back to Emma Parker & Co. for any and all of my jewelry needs in the future." - RonnaldTurner
"I was very happy with the service I received from Emma Parker. Tim went out of his way to reply to my queries promptly. He offered to ship the ring to another city if it was easier for me to collect it from somewhere in the States, and just generally really tried to make the sale as convenient as possible for me. There was never any pressure that all his advice was a waste if the sale fell through, just good customer service and a genuine interest to get the best deal for his client. " - bannim
"Great experience with Emma Parker & Co. I did this transaction from opposite sides of the country and everything was still quick. Beautiful ring and great service. Will surely use again!" - bmcpherson77
"Working with Emma Parker was a very pleasant experience. At first we were a little concerned about doing business with a company over the internet, but the communication from the owner, Tim Andre, put us at ease. When the ring arrived, it was absolutely beautiful. The workmanship was wonderful. We got a fantastic ring at a very fair price " - dlfdslfkdlfjdl..
"I checked out all the major names when searching for the perfect engagement ring and am so happy that I decided in using Emma Parker to help me. Tim was outstanding throughout the whole process. He gave me a great selection of rings to look at, listened to what I wanted and personally chose several beautiful diamonds with my budget and never tries to rush me in my decision making.
Tim responded honestly to every question and made some alteration to the split shank design to accommodate and larger center stone
Use Emma Parker and especially Tim to provide you with peace of mind with one of the most important decision and man will make in his life
The ring was a huge hit, looks amazing and my new fiancée is floating in cloud nine right now" - Pallentamilne
"Stunning Product, Stellar Service!!!
My wife of 42 yrs lost her diamond on a 2 wk backpacking trip in Utah. After a good deal of searching of jewelry stores, found Emma Parker on-line. Thank Heaven. Tim was like working this through with an old friend. Very timely responses to email and phone enquiries. Superb service, and I KNEW he cared that we end up with something we'd be happy with for another 42 yrs! WE DID!!...and for a very reasonable price. You will absolutely not be disappointed. Through the process I very much appreciated the site's educational info re. selecting diamonds; very helpful; helped me get something we certainly couldn't afford a few decades ago. Go for it; You won't be disappointed!" - Boomer65
"The engagement ring from Tim at Emma Parker is fabulous. Priced lower than similar rings at brick and mortar stores, this ring is simply stunning. Tim convinced me that I could not find a better looking stone at my price and he was RIGHT. The ring came in (on free overnight shipping!!!) and is better looking than any ring I viewed in a store.
Tim, you have a customer for life!!" - DurkDye
"Agree with all other comments. When dealing with Tim you really do feel like you are the only customer he has. His attention to detail and willingness to communicate are legendary. To purchase a diamond (and select a setting that you have never tried on) from another country (we are in Australia!) from someone you have never met and then navigate through customs and duties may seem daunting (maybe even foolish?) but Tim held our hand through the whole process and the visual result, the quality and the value, exceeded our very high expectations. You can deal with this company with absolute confidence. Better choice, better service and better value than any high end jewellery store I have ever physically walked into (oh yeah, I've been in quite a few :-))" - fromOz