Order Process Frequently Asked Questions

If you are considering working with us to purchase any of our pieces, especially our engagement rings or wedding bands, you will find answers to many of the most common questions below. 


Contents

1. Pricing Guide

2. Our Personal Order Process

3. Important Info about our Engagement Rings, Wedding bands, and Jewelry

4. Center Stones for Engagement Rings (Options, Pricing, and Info)

5. Modifications and Custom Pieces

6. Fees and Taxes

7. Returns



1. Pricing Guide

It is our goal here at Emma Parker & Co. to keep our pricing as simple and straight forward as possible. Because so many of our products can be customized, it is impossible to have every possible price for every possible modification. That is why we invite you to contact us about the products you would like to modify and we will be happy to price them for you.

For basic pricing, it works like this.

ENGAGEMENT RINGS

Metal:

  • Prices are shown for 14k Gold/White Gold, unless it is specifically noted in the description that the ring is made in 18k Gold/White Gold.


Matching Bands

  • Engagement rings and their matching wedding bands are always SOLD SEPARATELY. If you would like pricing and information on any matching band showing with one of our settings, please don't hesitate to contact us.

 
Center Stone Size:

  • Prices are based on center stone sized between .50ct - 1.00ct generally. While we include this information in the description whenever available it is not always readily available from all our designers. For that reason, we base every listed price off the ring being made to hold a .50ct center stone. For questions about a specific ring price based on center stone size, please contact us.

 
Finger Size:

  • Prices are based on finger size 4-8. Often times finger sizes larger or smaller than these sizes will not greatly affect price unless it will add diamond weight, or if the ring is very thick and gold weight will be increase significantly. Rings that have diamonds on the band or shank of the ring will see greater fluctuations in price based on the ring size. For the exact price of any ring, contact us and we will be happy to give you an exact quote.

 
Center Stone:

 
Customization:

  • Most of our engagement rings are made to order and can be customized in many ways. If you would like to changed something about one of our rings, please contact us and we will be more than happy to get a price for you and help put the perfect right together. ​

 

  • Most of our rings are available in a variety of metals. To get a price for a ring in a different metal, please contact us and we will be happy to get you a price for the ring in the metal that you are interested in. 



 
WEDDING RINGS

Metal:

  • All wedding rings and bands are based on  14k Gold/White Gold unless otherwise noted in the description. Almost all of our rings are available in just about every metal, so if you want a different metal type, please contact us for a price and we will be happy to get that for you.


Finger Size:

  • Prices are based on Size 10 for MEN'S rings, and Size 6 for LADIE'S rings. If wedding bands are pictured together, the price listed will be based on the MEN'S Size 10. 

 

  • Increasing size in a wedding band, especially a thick band or comfort fit band will have an impact on the price because of the amount of gold weight needed to make the larger size. For exact pricing for any size, please contact us.

 

  • For diamond bands, or any ring where the total diamond weight of the ring will vary based on ring size (rings with diamonds going halfway around or more), the price is based on size 6.


Customization:

  • If you would like to change, modify, engrave, or get a price for a ring outside of the normally priced sizes, please contact us and we will be more than happy to assist you!




2. Our Personal Order Process

If you have spent any amount of time looking for engagement rings online, you will quickly notice that our site is very different. We don't have lots of fancy bells and whistles, or pages and pages of elaborate programming. What we do have are amazing engagement rings, wedding bands, and jewelry products. We are a small family company, and so our website is simple and to the point. We still process every order personally, taking time and care to make sure that you receive the utmost in quality and  customer service. 


Q: I want to buy this engagement ring or wedding band...where is the "Add to Cart" button?
A: With Engagement Rings and Wedding Bands, because of the high level of customization we offer, we process each customer's order personally via email or over the phone. It is the personal attention and exceptional customer that we provide that sets us apart from everyone else. Simply contact us through the "Place An Order/Ask A Question" form on every product page, and we will personally walk you through your order each step of the way.


Q: Do you have the rings on your website pre-made?
A: No. We make each ring to order for each individual customer. This allows for a much higher level of flexibility for modifications and customizations.


Q: How long does it take to make a ring?
A: About 20 business days is the average, however, we can make rings faster than that if need be. If you have an event date that you need the ring by, let us know and we will request rush manufacturing from our designers to meet your event date.


Q: How do you accept payment?
A: Our preferred payment method here at Emma Parker & Co. is PayPal. You can use your credit card, PayPal account, or PayPal Credit financing. We also accept payments by credit card over the phone, check (5 - 7 day holding period while check clears), or wire transfer. 


Q: Are the center stones included in the engagement ring prices on your site?
A: In general, no...unless otherwise noted in the description.


Q: Do you sell diamonds or gemstones and can you help me pick one out for this ring?
A: YES!!! We do sell diamonds and gemstones, and we have quite a lot of experience doing this. We can definitely help you with finding the right center stone for you ring. 


Q: What is your return policy?
A: Take a look at our Terms and Conditions page. If you have any additional questions about our return policies, please contact us and we will be happy to answer them for you. http://www.emmaparkerdiamonds.com/terms-and-conditions


Q: Is there a warranty that covers my purchase?
A: Yes. All engagement rings and wedding bands that we sell are covered by a lifetime warranty against manufactures defect. Click here for more information. ​http://www.emmaparkerdiamonds.com/terms-and-conditions



3. Important Info about our Engagement Rings, Wedding bands, and Jewelry

Here are some important things you should know about the different types of jewelry we sell.


Engagement Rings

     - All of our engagement rings are made to order. This allows us to offer you tremendous flexibility in modifying the designs of our engagement rings.

     - Almost every ring can be made to hold almost every center stone shape and size. There are some limits, but fore the most part, for center stone sizes from .50ct - 3.00ct+, and for almost   every shape, our settings can be modified to accommodate virtually any size and shape of center stone.

     - We can make our engagement rings in a wide variety of metals, so let us know what you are looking for and, in most cases, we can accommodate your request. 


Wedding Bands

     - Many of our engagement rings have matching wedding bands...because of our limited man power, these are often not linked online. If you are looking for a matching band to an     engagement ring, just let us know and we will be happy to find for you and send you all the information.

     - With the addition of the Lashbrook Collection, we now have amazing alternative and precious metal customization abilities. If you would like to design your wedding band, let us know and we can do it   for you.


Jewelry

     - All of our jewelry is hand picked for our website by the owners of Emma Parker & Co. While we only have about 2,500 pieces online, we have about 80,000 finished available to us. If you are looking for something specific, contact us, and we will be more than happy to help you find what you are looking for. 


4. Center Stone Questions, Options, and Pricing

We carry quite a few options for center stone. Navigating through the options and picking the right stone for you can be daunting, that why we have provided  a basic guid to help you.


Q: What types of center stones does Emma Parker & Co. sell?

A: We sell a large variety of center stone options...Diamonds, Moissanite, Amora Gems, Semi-Precious Gems, and Lab Created Gems.


Q: What stone do you recommend for an engagement ring?

A: You can use any gem as the center stone for an engagement ring. If you are looking for a white stone, which is the traditional choice, we recommend going with either a diamond (natural or lab created) or an Amora Gem. 


Q: What quality do you recommend for a diamond center stone?

A: In general, our standard recommendation for diamond center stones is a GIA Graded, H color, VS2 - SI2 (so long as it is eye clean) clarity stone with the best possible cut and light performance available. This is a safe range that will yield a beautiful stone that will have good value for the price. 


Q: What is the Amora Gem, and is it a good stone?

A: The Amora Gem is a spectacular lab created gem! While its not for everyone, for those who are at peace with a diamond alternative center stone cannot find a better alternative than Amora Gem. Since making their Emma Parker & Co. debut in August 2015, these amazing stones have continued to wow our customers over and over again. Learn more about this beautiful stone here! http://www.emmaparkerdiamonds.com/diamonds/amora-gems-diamond-alternative


Q: How much do diamonds cost?

A: There is no simple answer to that question, but to help we have given some basic pricing below. 

     For the following price example, we have based everything on a GIA Graded, excellent cut stone, H color, VS2 clarity. 

    0.50ct Round Diamond $1,700 - $2,300

    0.70ct Round Diamond $2,200 - $3,000

    0.80ct Round Diamond $3,000 - $4,000

    0.90ct Round Diamond $4,100 - $5,500

    1.00ct Round Diamond $5,000 - $7,500

    1.50ct Round Diamond $12,500 - $17,500

    2.00ct Round Diamond $24,000 - $32,500

    Bigger than 2ct Round Diamond...contact us!


Fancy Shape Diamonds (not round)


    0.50ct Fancy Shape Diamond $1,200 - $1,900

    0.70ct Fancy ShapeDiamond $2,000 - $2,800

    0.80ct Fancy Shape Diamond $2,500 - $3,100

    0.90ct Fancy Shape Diamond $2,750 - $3,900

    1.00ct Fancy Shape Diamond $4,000- $6,500

    1.50ct Fancy Shape Diamond $8,000- $12,500

    2.00ct Fancy Shape Diamond $15,000 - $18,500

    Bigger than 2ct Fancy Shape Diamond...contact us!




5. Modifications and Custom Pieces

Many of the pieces on our website can be modified per your request. Most of these are engagement rings and wedding bands, but also some of our fine jewelry pieces as well. 


Q: What types of modifications are available?

A: You can modify many things, such as the metal type, stone type and quality, and the design of the piece. 


Q: What the difference between modifying an existing piece and creating a custom piece?

A: Many times, we can just augment a current design, but sometimes even small changes can have major impacts to an already finished design. Whenever it becomes not feasible or cost effective to modify an existing design, we will start from scratch to design a completely custom piece. 


Q: How can I design a custom piece with Emma Parker & Co.?

A: We offer full design services including custom CAD work and 3d models. To get the process started, simply contact us and let us know what project you would like to accomplish, and we will work one and one with you to achieve the design you are interested in. In order to have a CAD drawn, we require a $75 deposit up front that will be credited to your final purchase once your piece has been designed. 


Q: How much money does modifying a piece add to the price?

A: We strive to keep modification costs down. Unlike most of our competitors, we do not charge a standard "modification fee". Rather we reprice each piece based on what it will cost to make the changes that you would like to make. This means that our method for pricing modifications is much more conservative than most jewelers, and our goal is get the highest quality pieces to you for the most reasonable price possible. 


6. Fees and Taxes

Here at Emma Parker & Co. we DESPISE hidden fees. That's why we don't have any!


Q: Will I be charged sales tax?

A: Sales tax is collected on every order delivered in WA State.


Q: Will I be charged for shipping?

A: We ship 2nd Day Air (UPS or Fedex) free on orders over $100. Overnight shipping is available for extra cost, which is determined on a case by case basis, since the price of an item will determine the insurance costs to ship it. 


Q: If I purchase a setting for a center stone I already own, is there a fee to set my center stone?

A: No, we do not charge to set your center stone in a ring you are purchasing from us.


7. Returns

We offer a simple, no hassle 10 day full money back guarantee on all the products we sell. Custom orders are not returnable, however we are committed to 100% customer satisfaction and will do everything in our power to make sure that you are satisfied with your experience at Emma Parker & Co.


We regularly add to this FAQ page, so check back for answers to all your questions about our products.