On May 28, 2010, I surprised my fiancé with an engagement ring and proposal. As a business professional I never thought I would have the guts to buy an engagement ring online. Well friends, let me tell you, Emma Parker & Co. was terrific. I have walked into plenty of jewelry stores and to date have not received the costumer service I received with them. Timothy Andre, Emma Parker’s president, totally educated and made me aware of all aspects of the ring I was buying. I came to the table with some knowledge of style and the 4C’s but overall he made this process seamless. The engagement ring is absolutely beautiful and it was better than my fiancé thought it would be when she saw it online. It glistens, shines, and the diamonds are clearly defined. Buying from Emma Parker & Co. was a personal milestone and I am ecstatic because I made the right decision.

-Myron

Tim worked with us (and I'm sure we were tough to work with) and we eventually decided on a 4 stone, designer wedding band, which the company doesn't normally carry. Tim was able to make a few phone calls and before we knew it, the ring was in our possession. My wife and I absolutely love the wedding band Tim had the designer mold and create for us. The personnel at Emma Parker & Co. were quite friendly and provided adequate and prompt service. This was my first purchase from Emma Parker & Co. but rest assured, we will be back for more. Thanks again Tim!

-Lee & Lisa

I can’t say enough positive things about my experience with Tim Andre and Emma Parker & Co. When looking for an anniversary ring, I knew I wanted a split shank, two-tone, diamond ring and looked at numerous jewelry stores, but just did not see what I was looking for. I actually googled the words “split-shank ring” online, and a couple split-shank designer rings popped up on Emma Parker & Co. website. I emailed and asked if they carried two-tone rings in the two designs I found I liked. Tim replied in less than 24 hours saying all of their rings could be made in two-tone by their ring designers.

Thus, the search began for the perfect ring for me! I am a very detailed person, who had a lot of questions, and Tim was there to reply to every one of them. He was so helpful to me and it was obvious his expertise in diamonds was extensive. He offered advice and suggestions that far outweighed any typical customer service, and never made me feel like my ideas were not worthy of discussion.

Within a couple weeks of very useful diamond ring discussion and tutorials through sometimes daily emails, I was finally ready to commit to a particular ring design. Tim found the “perfect” diamond for my ring, and even emailed me a picture of it. And so the production of my new anniversary ring began! Tim kept in touch, provided status on my ring, and even emailed this very “anxious” customer a few actual pictures of her ring before shipping it to me.

My ring is just what I envisioned! It is absolutely stunning! I can’t thank Tim and Emma Parker & Co enough for his patience, professionalism and outstanding customer service. Some people could not believe that I would make such an important and significant investment in something I had not seen, and through an online jewelry company. I could not be happier! Tim takes IMMENSE pride in providing exceptional jewelry to his customers and goes over and beyond to make sure everything is perfect. Tim is not just an excellent jeweler, but an awesome person and friend. A++ in my eyes! Thank you!

Tim and Emma Parker, & Co.,

What can I say about you and this company to express my sincerest and deepest gratitude? I think the best words would be, “She said yes, yes, yes!” My fiancé is in absolute love with her ring that I purchased from you and your company. Her co-workers and our family think it is the most beautiful set they have seen. I think it even overshadowed the fact that we were announcing our engagement…ha, ha, ha, just kidding! It was more than I could have ever hoped for in a wedding set.

For anyone considering purchasing a ring from Emma Parker, & Co., I must say you have made a wise decision that you will not regret. I had been searching for “the ring” for quite some time. I had gone to local jeweler after jeweler with no luck. I was told that they could probably make something like what I wanted but their pieces never caught my eye. Keep in mind that I was going by a tiny picture cut out of a magazine by my fiancé many months ago. I was losing hope so I turned to the internet to try and find the name for the style I wanted. Search after search, and I couldn’t find the answer so I switched tactics and went with princess-cut settings and within the search came Emma Parker, & Co. The site and the rings were beautiful and I immediately became reenergized. I looked through the settings and there it was in all its glory… “The ring”! I think I stared at it for at least an hour before trying to find out more information on it. But who buys something this important online from a company without seeing a physical representation of their work? I needed to know more…

When I first corresponded with Tim via the website chat option, I was amazed at how friendly he was. He was quick to respond and quick to e-mail larger pictures of the ring in question. He was so customer friendly that I even started to think there was going to be a catch after all; there are few companies that I have dealt with that exude such customer service. After chatting and seeing the pictures, I was hooked but I had to give it time and step away for fear of making an impulsive decision. Tim didn’t even try to stop me or press the issue like most stores had tried! You know the lines: “It may not be here tomorrow”, “Well the sale is only for today” or my personal favorite: “Well buy it and if she doesn’t like it, bring it back, and we’ll get her what she wants minus a small re-stocking fee”. Tim simply said, “Well take your time and when you’re ready, I’ll be here.” How refreshing! So I did what any one would do…I checked references!! LOL I had to know more about the company and if this was legitimate. Surely there was a catch! I read the reviews on the website but everyone knows you have to take those with a grain of salt. I even checked with a 3rd party who said they were the real thing! So after a week of contemplation, I went for it and I am happy to say this was the perfect decision.

I am a real customer who had doubts and tons of questions to which Tim answered all of them with a smile! He always went above and beyond. He is truly the heart of the company and made this experience so personal that I would venture to say I made a new friend. Through out the whole process, he kept me informed of where we were with the ring set. Thank you for your patience, Tim. In the end, Emma Parker & Co. made her dream wedding set come true. The ring was magnificent…so much more than I expected! I think I could go on and on about my experience but I wouldn’t want to spoil it for anyone else! This experience with Emma Parker made the proposal that much more special because I had everything I was searching for: my lovely fiancé and the perfect wedding set for her. Thank you a million times over and I wish you, your family, and Emma Parker continued happiness and success! Please feel free to use this letter (although lengthy) as a review of you and your company.

Humblest regards,
Richard and Lynnette

I recently saw a diamond ring mounting that I loved in a local chain jewelry store. When I asked if I could put my diamond into it the response was less than enthusiastic. I was told they would check and be in touch-all without taking my name or number. So I looked online for the same idea. I found it at Emma Parker & Co. I was surprised at the excellent level of customer service. The attitude was always positive, the automatic answer was never "No", as is the case with so many other companies. I couldn't believe the price. It was close to $1000 cheaper per piece than I had found for the same quality elsewhere. They were also really good at dealing with me through email. Most companies want to get you on the phone so they can give you the tough sell in person so to speak, but I didn't have time for that as my schedule keeps me away from the phone periodically. I don't think I ever had to wait for a response. I was really impressed with the whole transaction and would definitely shop here again.

Melissa

I ordered a sapphire and diamond ring from Emma Parker & Co and was delighted when I opened the package. The high-quality ring and presentation are beautiful. They were able to have the ring engraved and rushed to me in time for our sister to receive her special present. Tim at Emma Parker kept in continuous contact with me updating me on the progress of the order. Quality, customer service and value all get an A+ from me. I also appreciate that Emma Parker gives a portion of their proceeds to organizations such as Compassion. Thank you Tim and everyone at Emma Parker for an all around wonderful experience!

Late one evening as I was searching the web for "something different" in pearl pendants, I happened upon Emma Parker. I was blown away by the fabulous Paspaley pearls! I studied each & every one in an attempt to decide which would be best suited for this gift. The next day, I called Tim and we decided on this amazing pendant. When I say, AMAZING - it is truly a thing of beauty.

The pendant just arrived and I really don't know how I'll part with it. I am so happy I found Emma Parker and Tim...the Paspaley pearl pendant is so much more stunning "in the flesh" and I know it will make the recipient very happy.

Thanks so much for your assistance and I will definitely be back for more.

Sandra

Being that it was the first time I have ever purchased jewelry- it was one of the best experiences. I got an immediate response after I sent in my order. It was a five star service- which is very rare now days. Tim is a great asset to the company and he made everything run smoothly from the order entry to the delivery date. I searched for weeks and weeks to find the right ring and look for my fiancé and I finally found it with Emma Parker & Co. It exceeded my expectations and left me amazed from the first look. The ring will mean so much to a man who deserves it and who has support from a great company. I’d like to express my appreciation towards Tim for being available and willing to help me- even when I was freaking out over shipment, and also to the company. Emma Parker & Co. has exceptional service and truly priceless fine jewelry. Thank you!

Monica

He said:

"From my initial contact with Emma Parker Diamonds, Tim and his staff made my purchase of our engagement ring fantastically simple!

I sent an email to Emma Parker on a Sunday right around the Thanksgiving holiday. I received a detailed response in less than one day. Once Tim and I started corresponding the process was a breeze. He built the EXACT ring I wanted, and stayed within budget (I shopped around!).

I had our custom made ring in hand faster than I could've expected. In plenty of time for our December surprise engagement (she had NO idea!).

I have referred my brother to Tim. We will be buying our wedding bands from Emma Parker."

She said:

"I was totally surprised, I LOVE my ring, it is absolutely perfect! We had found the style that I just adored and the ring Tim made for us is exactly what I wanted. He got it just right. I am so pleased with our ring. We are Emma Parker Diamonds 'Customers for Life'. Thanks Tim!!!"

John and Casey

I want to thank you so much for everything! I received my bow earrings yesterday and I am absolutely impressed with the beauty and workmanship in them. The earrings, though I thought were beautiful in the picture, are prettier in person :). I am so pleased and happy with them. And I will let everyone know where I purchased them with pleasure.

Also, you have been just a delight to work with and your professionalism and thoughtfulness exceeds over customer expectations.

Again, thank you for everything as I deeply appreciate it.

Patricia

Recently I ordered a pair of earrings from Emma Parker through their website. Within hours I received a personal reply. I found Tim Andre to be exceptionally knowledgeable and I was able to custom order exactly what I wanted. Tim's service was always prompt and courteous and our arrangements for the order were filled precisely as discussed. My earrings arrived yesterday and they are stunning. Paspaley pearls are every bit as beautiful as Tim described.

Without any reservation whatsoever, I recommend Emma Parker. I know that I won't hesitate to contact Tim again in the future for jewelry purchases.

Susie

Ordering jewelry from any vendor can be a daunting process to a neophyte like me. Tim's assistance and the documentation Emma Parker included with my necklace guaranteed a smooth purchase. Fortunately, the only uncontrolled variable left to me was keeping the secret from my wife while I waited for delivery.

Everything worked out great, she loves the necklace and your customer service is top notch.

Thanks again for your help, I will be sure to use you for the next jewelry purchase.

- Jeff

For our 25th wedding anniversary, my husband and I decided to replace our wedding rings. I had seen some split-shank rings that I liked, but nothing was quite right. I luckily stumbled upon Emma Parker & Co and found a ring that was almost perfect. It was designed to hold an emerald-cut diamond, and I wanted an asscher-cut diamond. I emailed Tim to see if anything could be done. Tim contacted me immediately, and we began working together to create the ring I had been searching for. I was delighted today when my ring arrived, and I saw it was even more beautiful that I had imagined it would be.

It can be frightening to make such and important purchase online, but frankly, I received more personal service at Emma Parker than I have ever gotten from any other jeweler. Thank you, Tim, for being so patient and kind in working to create the perfect ring for me!

- Cindy

It's so difficult to find diamond dealers that understand that the Beauty and value of a diamond lies not only within the typical '4 C's' but Within the sparkle and brilliance that it produces. You were truly a consultant during this process.

In addition, buying a diamond via the internet was an enormous hurdle for me. Your professionalism, references and product knowledge was more than enough to not only help me find the most sparkling stone, but at the right price.

Thank you,

Ed

PS - for all the diamond Gurus out there, Tim provides everything upon request. Asets, lightscopes, sarins, etc.